Refund and Returns Policy

At Fresh Trade 77, we are committed to providing high-quality products and excellent service. Please read our return and refund policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

We accept returns under the following conditions:

• The items received are damaged, defective, or incorrect.
• The return request is made within 14 days of receiving the order.

Note: Products must be in their original, unopened packaging and in the same condition as delivered. Items that have been opened, used, or tampered with will not be eligible for return.

2. Non-Returnable Items

Due to the nature of our products, we cannot accept returns for:

• Beverages that have been opened or partially consumed.
• Products damaged due to improper handling or storage after delivery.

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team via email at freshtrade85@gmail.com or call us at +44 73 8415 1843 with your order details and reason for return.
2. Our team will review your request and provide instructions for returning the product.
3. Ship the product back to the following address, ensuring it is securely packaged to prevent further damage:
   Unit 2, Broughton House, 23 Stanley Street, Manchester, M8 8FZ

Note: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect or defective items).

4. Refund Policy

• Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7–10 business days and issued to the original payment method.

Note: Shipping fees are non-refundable unless the return is due to an error on our part.

5. Contact Us

If you have any questions or concerns about our return and refund policy, feel free to contact us at:

• Email: freshtrade85@gmail.com
• Phone: +44 73 8415 1843
• Address: Unit 2, Broughton House, 23 Stanley Street, Manchester, M8 8FZ

We value your business and are here to assist you in any way we can!